Operational measures

Reportable events are an important component of our risk-based approach to regulation. They contain information from a provider that is directly relevant to our regulatory activity. We use this to update our assessment of the risk that a provider may breach its conditions of registration and consider whether any intervention is necessary.

It is important that we consider the information in incoming reportable events quickly so that we have up-to-date risk assessments. If our approach for reportable events is efficient, we would expect short resolution times and few unresolved cases.

New guidance for providers about reportable events came into effect on 1 January 2022. OM 1 includes data on reportable event cases received between 1 January 2022 and 31 December 2024.

OM 1A shows that, between 1 January 2022 and 31 December 2024, we received 1,500 reportable event cases and resolved 1,428 cases.

We received 537 of these cases between 1 January 2024 and 31 December 2024. This is an increase in reportable events compared to last year, reflecting a trend of year-on-year growth partly explained by the growing number of providers on the Register. This increase may also reflect greater awareness of, and compliance with, our reporting requirements or an increase in activity in the sector considered reportable.

We resolved 540 cases between 1 January 2024 and 31 December 2024. At the end of December 2024, we held 72 unresolved reportable events cases.

OM 1B shows that as at 31 December 2024, the maximum length of time we would expect to take to resolve a new reportable event case was 39 days. 

The chart that accompanies OM 1B shows the number of days taken to resolve each reportable event and how this varies over time. We plot an upper control limit to help us understand this variation. The upper control limit for this chart was 39 days as at 31 December 2024. This means that the maximum time within which we currently expect to resolve a reportable event is 39 days. This has remained steady, falling to 39 days from 40 days as of December 2023. 

We use this chart to understand our current performance and to prompt questions about what may be causing the variation we can see in the data. This helps us identify ways we can improve our regulatory activity.

These measures are based on data from our internal systems about the individual reportable events we receive and resolve.

A reportable event is considered resolved when:

• the information contained in it is considered; and either
• no further action is required at that time; or
• the case is progressed to further regulatory action, such as investigation.

The upper control limit is calculated for a set of consecutive reportable event resolution times. It is calculated using the moving range method with a constant of 2.66.

New guidance for providers about reportable events came into effect on 1 January 2022. The data shown here is based only on reportable events that were first recorded after the new guidance took effect. Any reportable events recorded before the new guidance took effect are not included.

The OM 1 data shown here is slightly different to that previously published. This is as a result of retrospective correction of the data. The data used for our key performance measures is unaffected.

Download OM 1 data as an Excel file.