National Student Survey - NSS

In spring and summer 2021, we undertook extensive stakeholder engagement activity to understand views about the content of the NSS questionnaire and wider methodological issues with the survey.

Insight from these sessions became the basis for questionnaire development work. Revised and new questions were cognitively tested by Shift Insight Ltd.

Findings from the cognitive testing were used to inform the development of different versions of an NSS questionnaire. The pilots were UK-wide conducted with a sample of final year undergraduate students who completed the NSS 2022 from January to March 2022. The pilot was administered in English and in Welsh and online and via telephone.

The pilot tested two versions of the questionnaire:

1. Existing, revised and new questions with the existing response scale.
2. Existing, revised and new questions with a new direct questions response scale.

The pilot aimed to understand the similarities and differences in patterns of response, and to evaluate the new questions and response scale.

Analysis of the pilot data has informed the proposals included within the 2022 consultation on changes to the NSS.

Read the report on the outcomes of the pilot

In July 2022 we consulted on potential changes to the NSS that would take effect from 2023. Our proposals were informed by the work already completed in phases one and two, and covered:

• scope of the survey
• changes to the questionnaire
• periodic review of the survey
• survey fieldwork timing
• Welsh language.

See the analysis of consultation responses and decisions

Following the changes to the NSS survey, the UK funding and regulatory bodies held a technical consultation with providers in March 2023 to consult on the approach to publishing results from NSS 2023 following the introduction of new direct questions with new 4 point item specific response scales.

Read the analysis of consultation responses and decisions

The analysis of the technical consultation indicated some outstanding issues around the proposed theme measures for the NSS questions, and an update on benchmarking and response thresholds.

In May 2024, the OfS held a call for evidence to address these issues.

Read the analysis of responses and decisions to the feedback exercise

We have updated our information about the NSS data. This gives detailed guidance on how to use the NSS published or unpublished data in marketing materials, and further technical guidance on how to interpret the results of the new survey for 2023.

Discussion events took place in 2022 to gather feedback on the proposed data dissemination principles, and hear what users thought of the current data provision, what they use the data for and how it meets their needs.

An annual feedback survey was also carried out with NSS results portal users. The survey focused on gathering feedback from all users about their experiences of using the results portal, the services offered and to identify areas for improvement.

The information gathered from the events and annual survey will be used as part of further work to improve NSS data dissemination to providers.

We redeveloped a guide for students which sets out what the NSS is and how it is promoted by providers.

The aim of the guide is to help students to identify inappropriate influence by setting out the types of promotion universities and colleges are and are not allowed to undertake.

It also explains the process for raising allegations of inappropriate influence and what happens in case of a breach of guidance.

Along with the guide, social media assets were produced for providers to use to raise awareness with their students.   

The guide for students and social media assets have been embedded into the NSS annual promotional activity for providers.

We have formed an advisory group for phase two comprising of students, provider representatives, academics and representatives from the four UK funders and regulators of higher education.

This group will feed into the development of the NSS and the outcomes of the review.

See the membership of the advisory group

From 2014 to 2016, there was a review of information on higher education, for which two major pieces of research were published:

• Review of the National Student Survey
• UK review of the provision of information about higher education: National Student Survey results and trends analysis 2005-2013.

In 2015, testing to inform a new survey was undertaken, including initial cognitive testing of potential student engagement questions, and a national pilot.

In 2016 there was a sector consultation on the new survey, and the outcomes of the consultation were published.

Following this, further cognitive testing was undertaken and another pilot to help inform the new survey questions. New optional bank questions were tested and students’ understanding of the optional bank questions was explored.

In 2017 a new NSS was introduced. The new survey included nine new questions on student engagement and updated questions on assessment and feedback and learning resources.

The new survey was evaluated to see how it had worked in practice and to establish if there were any issues. See the report detailing findings from the student and institutional online surveys

In 2018 existing optional banks were supplemented with new banks of questions.