Consumer protection for students
Consumer rights case studies
These case studies show the outcomes of referrals we have made to National Trading Standards where we had concerns about aspects of a university or college’s terms and conditions with students.
In each case study, we explain the terms in students’ contracts we considered potentially unfair, and any changes the university or college made to update terms and conditions that could be unfair or not comply with consumer protection law.
Students and their representatives can use these case studies to understand the types of terms that may be unfair in student contracts.
Things to look out for
When reviewing terms and conditions, you should consider:
- Are there limitations placed on refunds or compensation you could be eligible for?
- Are the examples used in the contract clear and reasonable?
- Is it clear what actions the provider would take if something went wrong?
- Would the terms and conditions in the contract override other information the provider may send to you?
- Is it clear why and how costs, such as tuition fees, may increase?
The case reports are not formal regulatory advice. Only a court can determine whether consumer protection law has been breached. The case report sets out work the OfS and Trading Standards have done to ensure a provider’s student contracts do not contain terms that could be deemed unfair or to affect students’ consumer rights.
Case reports
The following case studies explain our concerns about the terms and conditions we found in student contracts.
ICON College of Technology and Management
London Bridge Business Academy
University of Manchester
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