Improving disabled students' experiences: Our advisory panel give their views

Following our latest insight brief on the experiences of disabled students, Head of Student Equality and Welfare, Suzanne Carrie, hears from members of our advisory panel on what they think the sector needs to take from this report and work on.

The higher education experience of disabled students has long been a focus for the Office for Students, particularly as it has been persistently poor compared to their non-disabled peers.  

In October we published a new insight brief setting out a range of evidence about their experiences. This draws upon the 2025 National Student Survey results (also the subject of an OfS blog highlighting the gap between the reported experiences of disabled students and other students), and the views of our Disability in Higher Education Advisory Panel which was established in 2023.

So, what do members of the Disability in Higher Education Advisory Panel want universities and colleges to take from this latest insight brief?

John Harding says: One of the key themes was the importance of ensuring that all staff within institutions have the appropriate awareness of their legal duties to support disabled students, and the importance of the application of inclusive educational practice in doing so. Requiring all staff to complete effective training would be the most effective way of developing that understanding and practice, which would in turn improve the experiences and outcomes of disabled students.
Steph Hayle says: We must recognise survivor bias in data on disabled students. Many students responding to surveys are those who remained enrolled despite barriers, not those who were excluded by them. To move forward effectively, universities must seek out voices of those who disengaged, deferred or dropped out - treating complaints, absences and unmet support needs not as anomalies but as vital data. True progress requires listening to those who didn’t make it through the system, not just those who did.
Josh Bradbury says: Universities and colleges in England should ensure that students are made aware of the support to which they are legally entitled. Importantly, students who require reasonable adjustments should be assessed promptly and agreed adjustments put into place swiftly. Institutions should also ensure that students who do not receive their reasonable adjustments have easy access to redress processes.
Lucy Merritt says: Data only takes us partway to understanding disabled students’ experiences. Too often, assumptions obscure a harsher lived reality, with delays in securing reasonable adjustments and inaccessible teaching and assessment. Consequences are adverse impacts on mental health, interrupted studies, and sometimes students leaving university altogether. Universities should embed the Disabled Student Commitment and work in partnership with their disabled students to prioritise meaningful change.
Gurur Deniz Uyanik says: Students rarely understand the full range of support they are entitled to when they begin their degrees. Firstly, institutions must be required to share this information on course pages, at open days, and make clear that disability support is available to a wide range of students. Secondly, the questions we ask to understand disabled students’ experiences must be co-produced with them, and asked throughout their degrees, not just at the start.
Helen Childs says: Disabled students have significant extra administrative burden already – attending appointments, managing medication, navigating benefit claims or arranging social services care. Universities should look at systems and processes and ensure they are not adding to this burden. Processes should be easy to understand, information should be shared between relevant departments smoothly, and a student should have all agreed support in place without having to remind staff of their adjustments.
Patrick Johnson says: Transition to higher education can be daunting, particularly for disabled students. Engagement must begin early. From website to open days, institutions should clearly communicate available support. When support is implemented, disabled students can thrive and improve academic performance. A crucial stage is between acceptance and course start date and we should ensure that adjustments are in place from day 1 of their course. Proactive support, not reactive accommodation, is essential.
Deborah Johnston says: the dissatisfaction that disabled students feel is driven by uncertainty, lack of transparency and unevenness of experience. Many staff are feeling confused and overwhelmed. Investment in information sharing, training for staff and a whole institution approach to reasonable adjustment would reduce the workloads of staff, and improve the continuation and satisfaction of disabled students. Everyone would benefit and education system that actually yielded a more inclusive graduate pool.

In summary

We encourage universities and colleges to read the insight brief, reflect on the points made by our panel members here, and consider what could be applied locally. This process might begin with interrogating institutional data, involving disabled students in developing approaches and support, and considering the way that policies, processes and practice impact disabled students.  

The higher education sector is currently having to address challenges on many fronts, but universities and colleges still need to remember their ongoing legal responsibilities towards disabled students and their right to equitable access and opportunity in higher education.

It’s important to say that progress is being made. During research for our insight brief, we’ve also learned of steps being taken by institutions, and thoughtful policy development promoting a positive environment for disabled students.

We welcome these initiatives and encourage institutions to learn from each other so that their disabled students will come to regard their higher education in the same way as their peers. 

In this video, the Advisory Panel members talk about the support you can expect at university or college as a disabled student.

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Published 06 November 2025

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