Securing student success: Regulatory framework for higher education in England
Last updated: 24 November 2022
Condition C2: The provider must:
- Cooperate with the requirements of the student complaints scheme run by the Office of the Independent Adjudicator for Higher Education, including the subscription requirements.
- Make students aware of their ability to use the scheme.
Summary
Applies to: all registered providers.
Initial or general ongoing condition: ongoing condition.
Legal basis: section 5 of HERA.
Notes
While it is not mandatory for the OfS to impose this condition of registration, section 89 of HERA amends the definition of qualifying institutions for the student complaints scheme for higher education so that all registered providers are required to become members of the scheme.
Cooperation with the requirements of the student complaints scheme is a general ongoing condition and is not assessed as an initial condition of registration.
In judging whether a provider is cooperating with the requirements of the student complaints scheme run by the OIA, material that the OfS may consider includes:
Information that it receives from the OIA in relation to a registered provider’s cooperation with the complaints handling scheme.
Information that it receives from the OIA in relation to the payment of the OIA’s fee.
Condition C2(ii)
Making students aware of their ability to use the student complaints scheme is a general ongoing condition and is not assessed as an initial condition of registration.
In judging whether a provider is making its students aware of their ability to use the student complaints scheme, material that the OfS may consider includes information published on the provider’s website and in its contractual and marketing and admissions materials.
The OfS will assess, as part of its routine monitoring activity, the way that a provider draws the attention of its students to the OIA scheme in its marketing and contractual information.
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